Shipping Policy

Thank you for shopping with us. We aim to process and deliver every order as quickly and smoothly as possible.

Order Processing

Orders are typically processed and dispatched within 1–2 business days after your order has been placed.

Business days do not include weekends or public holidays. During busy periods, promotions, or holidays, processing times may occasionally take slightly longer.

International Shipping

We ship internationally to supported destinations.

Estimated delivery time after dispatch is:

7–12 business days

Please note that delivery times are estimates and may vary depending on your location, local postal services, customs processing, weather conditions, or other circumstances outside our control.

Tracking Information

When tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.

Please allow a few business days for tracking information to update after your package has been shipped.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees depending on the destination country.

Unless otherwise stated at checkout, any customs fees, duties, or import taxes charged by your local authorities are the responsibility of the customer.

Incorrect Shipping Addresses

Please make sure your shipping address is correct before completing your order.

If you notice an error, contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the delivery address.

We are not responsible for packages that cannot be delivered because an incorrect or incomplete address was provided at checkout.

Delayed Orders

Occasionally, international shipments may experience delays due to customs, carrier delays, holidays, or other circumstances outside our control.

If your order has not arrived within the expected delivery timeframe, please contact our customer support team and we will help you investigate the shipment.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, your local carrier, or your local delivery office.

If you still cannot locate your package, contact us and we will assist you wherever possible.

Multiple Packages

Depending on the items in your order, products may occasionally be shipped separately and arrive in more than one package. If this happens, you may receive separate tracking information for each shipment.

Questions

If you have any questions about your order or shipping, please contact us through our customer support page or at:

vanytra.shop@gmail.com

Vanytra